SERVICE COMMITMENT
Matrix is dedicated to supporting Workout Anytime and is committed to responding to all service, repair and maintenance inquires within 24 hours of submission. We strive to complete repairs within 72 hours of the initial request.
Ways to Request Service
Service Direct App
Dedicated Number
800-642-4156
Dedicated Email
WOA@MatrixFitness.com
Matrix Service Direct App
The most effective way to request service.
- Request service from your smart phone
- Scan serial number with mobile device
- Use voice command to fill in service request form
- Upload pictures and videos
- Real time updates on:
*Ticket processing
*Parts order tracking
*Service dispatch process and status
Matrix Service Direct is accessible through the app on mobile devices:
To request access for your facility, please fill out the form below.
WARRANTY
OUR PROMISE TO YOU
Our warranty is our promise of quality to Workout Anytime and every franchisee. We offer all of the protection you need to choose confidently and know that you’ve selected the products with the lowest cost of ownership in the industry.
Cardio: Four- year Parts & Labor
Strength: Four- year Parts and Labor
© 2022 Matrix Fitness MATRIX FITNESS USA 1600 Landmark Drive Cottage Grove, WI 53527 USA